Transportation Coordinator

Position Summary:
Reports to the Director/Manager of Transportation. Responsible for coordinating daily transportation operations, building driver schedules using Trip Master, and supporting safe, efficient participant transportation services.

Key Responsibilities to Include but not Limited to:

  • Plan and coordinate all scheduling activities related to transportation for PACE Central Michigan participants.
  • Supervises and supports the daily activities of the drivers as needed. 
  • Is efficient in building the daily schedules and responding to the daily needs of the drivers.
  • Responsible for the coordination of all external transportation services.
  • Documents every use of the external transportation services, the name of the transportation company, and the person(s) transporting the participants.
  • Accesses company resources in ways that maximizes their availability and effectiveness.
  • Assures all necessary documentation is updated and completed in a timely manner for daily routes, cancellations, etc.
  • Assures all necessary program records are maintained according to policy.
  • Alerts the Director and/or Manager of all incidents involving PACE drivers, vehicles, and/or participants related to the Transportation Department, as well as unusual occurrences reported by drivers. 
  • Assists in implementing necessary measures to prevent reoccurrences.
  • Acts as a backup driver when circumstances arise that present a need. 
  • Follows all driver policies and protocols when providing driver coverage.
  • Participants as a member of the Interdisciplinary Team when the Director or Manager is unable to do so. 
  • Attends staff meetings and takes part in participant care planning as needed.
  • Communicates any change in participant condition to team members.

Qualifications:

  • High school diploma or equivalent required
  • Valid Michigan Chauffeur’s License required
  • CPR/First Aid certification (or willingness to obtain)
  • Knowledge of transportation practices, safety standards, and regulations

Skills & Attributes:

  • Strong organizational and scheduling skills
  • Ability to work independently and as part of a team
  • Excellent communication and customer service skills
  • Ability to build relationships with staff, participants, and community partners

Work Environment Expectations:

  • Deliver excellent customer service with professionalism and respect
  • Maintain accurate documentation and meet compliance standards
  • Promote safety, teamwork, and efficient use of resources
Job Category: PACE Central Michigan
Job Type: 8 Hour Shifts
Job Location: Mt. Pleasant MI

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