What is a PACE program?
- The Program of All Inclusive Care for the Elderly (PACE) is a unique health care model designed to help seniors (participants) stay safely in their home for as long as possible. PACE coordinates and provides or facilitates all medical care for its participants. Services are delivered across various settings, including on site at the PACE center, in the community, and in participant homes.
Why Work at PACE?
At PACE, employees have the opportunity to see the full impact of their efforts. Staffing ratios are much lower, time spent with each participant is much greater, and team collaboration occurs much more frequently than in other care settings. PACE is a very fulfilling health care delivery model for its employees.
Receptionist Responsibilities Include But Are Not Limited To:
- Handles incoming telephone activity including answering phones promptly, manages call volume and opens and closes conversations appropriately.
- Records messages thoroughly, accurately, and legibly and routes to appropriate person.
- Establishes and maintains a positive rapport with participants and visitors that serves the best interest of the organization.
- Monitors all activity in and out of center and supervises front entrance to be sure that no participant leaves the center unattended.
- Greets visitors and maintains the daily Sign In/Sign Out Log.
- Provides general clerical support to administrative staff.
- Prepares materials for new Participants entering the program.
- Maintains and updates participant information, including addresses, days and times at center, status changes, etc.
- Provides medical records support to administrative and clinical staff.
- Must care, support, and collaborate with everyone involved in participant’s family using the patient-family centered care approach.
- Maintain participant and caregiver mailing list.
- Signs for packages and distributes to appropriate department.
- Assists in the establishment and maintenance of an adequate filing system.
Qualifications & Requirements:
· Must possess a High School Diploma
· Must have 2 years’ experience in a clerical position or successfully completed a secretarial program for an accredited school/college.
· Must have 6 months of experience in reception duties
PACE Central Michigan is an equal opportunity employer and does not discriminate based on age, race, color, religion, sex, national origin, disability, or veteran status.