Michigan Masonic Home:
Outreach & Member Care Specialist
Why Work Here:
Michigan Masonic Home is looking for a talented, compassionate, and hard-working Outreach & Member Care Specialist that is eager to serve others. Our team members go above and beyond to serve the Michigan Masonic Fraternity and the members they care for. Every day Michigan Masonic Home provides exciting opportunities to learn and grow!
Responsibilities Will Include:
The Outreach and Member Care Department (OMC) is designed to be the trusted resource for connecting Michigan Master Masons, wives, widows, mothers, Order of Eastern Star Members, and masonic employees. to programs and services to meet their needs. The program’s goal is to bridge the gap between community resources and member needs to promote health, physical, social, financial, and personal enrichment to enhance their quality of life. OMC is also responsible for coordinating services and benefits available to the fraternity to its members.
The Outreach & Member Care Specialist will work as an integral member of the Outreach and Member Care Department and the Referral Call Center at the Masonic campus completing assessments, identifying the needs, researching, and finding solutions customized for each individual caller and referral.
The Outreach and Member Care Department will provide care support, information and referral via phone, email, virtually when necessary, and occasionally in person on site.
Outreach Service & Coordination
- Serves as a Liaison / Representative for Outreach & Member Care (OMC), between the “Collective” which includes Michigan Masonic Home (MMH), Michigan Masonic Charitable Foundation (MMCF), Michigan Masons (Fraternity), and the Masonic member or his family member.
- Works with lodge officers to identify distressed members and to develop a customized plan to address member’s hardships.
- Understands and is knowledgeable of and able to professionally articulate products, services, and benefits offered by MMH, MMCF, the Fraternity, Outreach & Member Care (OMC), and Pace Central Michigan (PCM).
- Has working knowledge of the Michigan Masonic Home and refer them to the appropriate admissions/ OMC personnel.
Case Management: Direct Support & Service:
- Provides case management services as warranted to help members develop, implement support plan to lead enriched and dignified lives in their communities or planning to utilize Masonic programs and services.
- Assess and develop individualized support plans; facilitates, monitors, and evaluates customer’s care coordination services.
- Assessment – Completes a person-centered assessment with client and their designated support persons designed to ascertain what is needed, and identify and coordinate appropriate services and products.
- Support Planning – Engages the customer and family in the planning process as the primary decision makers and goal setters along with the entire health care team. Provides accurate, relevant, detailed information that is user friendly for client to access the resources recommended and record detailed call information into database.
- Facilitation – Is available to facilitate, coordinate, communicate and collaborate on behalf of the customer and family to achieve goals and maximize positive health care outcomes.
- Monitoring – Employs a process of ongoing assessment and monitors the quality of care, services and products delivered to the customer to determine if the goals of the plan of care are being achieved.
Insurance and MMAP Expertise
- Achieves and maintains certifications for Medicare & Medicaid Counseling in collaboration with Area Agency on Aging.
- Serves as a Medicare / Medicaid Assistant Program (MMAP) counselor during open enrollment, and throughout the year as needed to support OMC services to eligible participants.
- Maintains knowledge of resources available to assist members in their aging process to and access eligible resources and benefits needed for the long-term care plans.
- Maintains sound knowledge of financial assistance and insurance information for aging affiliated members including Masonic Assistance Program, Medicare A, B, D, Medicaid, Veterans Aid, and Attendance pension.
- Bachelor’s Degree in Social Work, Psychology or Sociology having advanced knowledge in a field of science or learning.
- A preferred minimum of two years of related work experience; or equivalent combination of education and experience.
Located in the friendly community of Alma, MI, Masonic Pathways Senior Living Services is a not‑for‑profit continuing care retirement community offering independent and assisted living, short‑stay rehabilitation, skilled nursing, and memory care services to more than 400 residents.
Michigan Masonic Home is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.