Outreach & Member Care / Admissions Specialist

Michigan Masonic Home:

Outreach & Member Care / Admissions Specialist

Why Work Here:

Michigan Masonic Home is looking for a talented, compassionate, and hard-working  Outreach & Member Care / Admissions Specialist that is eager to serve others. Our team members go above and beyond to serve the residents they care for. Every day Michigan Masonic Home provides exciting opportunities to learn and grow!

Responsibilities Will Include:

The Outreach & Member Care / Admissions Specialist will work as an integral member of the Outreach and Member Care Department at the Masonic campus providing outreach services, information/referral assistance and admission functions. Admissions functions will include serving as the primary coordinator for those applying for residency into the Michigan Masonic Home (MMH) specifically the Masonic Village Estates (MVE) and Home for the Aged (HFA) under the direction of the department leadership team.

Admissions Coordination

Sales Performance Activities:

  1. Be knowledgeable of the local community’s and fraternity’s senior / aging needs.
  2. Identify, develop, and maintain referral sources.
  3. Be familiar with the industry including news and trends in the health care and senior services arenas.
  4. Research and understand the competitive local market and inform department and administrative leadership team.
  5. Responsible to understand leaderships strategic census and budget mix, and ensure focus is aimed to meet those goals.
  6. Complete outreach, and marketing activities including tours, as outlined in the outreach services section of this position description.

Outreach Services

  1. Obtain and maintain certification as an Information and Referral Aging Specialist through the Association of Information and Referral Services (AIRS)
  2. Represent the Masonic Shared Services which includes Michigan Masonic Home (MMH), Michigan Masonic Charitable Foundation (MMCF), Michigan Masons (Fraternity), and the Masonic member or his family member.
  3. Works with lodge officers to identify distressed members and to develop a customized plan to address member’s hardships.
  4. Conducts assigned outreach projects, including direct calls and follow up with targeted member groups (includes widows, sweethearts, elderly brethren, fraternal officers).

Information and Referral Services: Direct Support & Service

  1. General – Receives calls, emails, chats, or referrals from individuals and all affiliated members seeking information and assistance to solve their concerns or address their needs. Triages all calls to appropriate departments / staff.
  2. Assist and support aging members, caregivers of aging members, and all other affiliated members in helping them to prepare for their future including retirement, long-term care services, and future planning for residency at the MMH.
  3. Achieves and maintains certifications for Medicare & Medicaid Counseling (MMAP) assisting during Medicare open enrollment, and throughout the year as needed.

Qualifications:

  1. Bachelor’s Degree in Health Administration, Nursing, Social Work, Business or Marketing.
  2. A preferred minimum of three years of related work experience; or equivalent combination of education and experience.
  3. Preferred experience in facility admissions and / or marketing preferred.

About:

Located in the friendly community of Alma, MI, Masonic Pathways Senior Living Services is a not-for-profit continuing care retirement community offering independent and assisted living, short-stay rehabilitation, skilled nursing, and memory care services to more than 400 residents.

Michigan Masonic Home is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Job Category: Outreach & Member Services
Job Type: 8 Hour Shifts
Job Location: Alma Michigan

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Applicant's Statement

I certify that all information I have provided in order to apply for and secure work with this employer is true, complete and correct.

I expressly authorize, without reservation, the employer, its representatives, employees or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resumé or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees or representatives, for seeking, gathering and using truthful and non-defamatory information, in a lawful manner, in the employment process and all other persons, corporations or organizations for furnishing such information about me.

I understand that this employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law.

I understand that this application remains current for only 30 days. At the conclusion of that time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary for me to reapply and fill out a new application.

If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I understand that no supervisor or representative of the employer is authorized to make any assurances to the contrary and that no implied oral or written agreements contrary to the foregoing express language are valid unless they are in writing and signed by the employers president.

I also understand that if I am hired, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard.

This Company does not tolerate unlawful discrimination in its employment practices. No question on this application is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her sex, race, color, religion, national origin, citizenship, age, disability, or any other protected status under applicable federal, state, or local law. This Company likewise does not tolerate harassment based on sex, race, color, religion, national origin, citizenship, age, disability or any other protected status. The Company takes all complaints of harassment seriously and all complaints will be investigated promptly and thoroughly.

I understand that any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employers service, whenever it is discovered.

DO NOT SIGN UNTIL YOU HAVE READ THE ABOVE APPLICANT STATEMENT.

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